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Customer Service Representative

Action Printing seeks an experienced Customer Service Representative to join our dynamic team of professionals.

 

Do you have experience working in a print shop, copy shop, or comparable retail store?

 

Do you have a comprehensive knowledge of the pre-press environment and understand the steps in preparing offset print projects?

 

Then you are exactly who we need on your team!

 

Job Description

The Customer Service Representative is responsible for providing exemplary customer service, building relationships, and using consultative selling when working with customers. We have a fast-paced, exciting work environment.

 

Responsibilities

  • Assisting customers with order and estimate inquiries via phone, live chat, e-mail, web meetings, and in-person.
  • Accurate intake and understanding of customers’ printing/ordering needs and communicating best solutions.
  • Able to manage customer's order from start to finish - intake of print specs, estimation of internal job costs, providing customer pricing, reviewing print ready files, prepping order for production, collecting payment, and ensuring that the job is completed on timeline requested.
  • Communicating effectively with all departments to meet the customer's needs - recognizing best practices and internal workflow channels to achieve effective results.

 

Qualifications

  • Required: previous experience in print or sign industry, with focus on customer and internal production support.
  • Positive upbeat personality and MUST enjoy talking on the phone and in-person with clients. Must have exceptional email communication skills.
  • Passionate and enthusiastic about helping clients find solutions.

 

About us

Action Printing is a locally-owned printing company in Lubbock, TX. Our outstanding reputation is built upon our commitment to delivering extraordinary customer service and we are looking for a customer services representative who are equally as determined to always put our customers first.

 

How to Apply

If this is you, apply today by emailing 2cents@action-printing.com. Or Apply in person during regular business hours at 2407 82nd Street, Lubbock Texas 79423.

Contact Info

 

 

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